Meeting Date: 4th July 2025
Agenda:
- Additional fees, if attempting to pay quarterly or monthly.
- Concerns with HML (Current Management Company)
– Issues with unclear invoicing, delayed communication, and inconsistent billing. - Bailiff letters received for small debts.
- Complaints of poor administration and repeated generic payment letters.
Concerns Raised:
Monthly Payment Options
– Inconsistent acceptance of monthly payment requests.
– Discussion of direct debit vs standing order implications.
Accountability and Transparency
– Absence of itemised bills and clear cost breakdowns.
– Residents not fully registered on the management portal.
– Requests for maintenance area maps and scheduled works timelines.
Formation of Resident Management Company (RMC)
– Broad support for creating an RMC to improve transparency and influence.
– Potential to vote and tender for new management options.
– Questions around electing a director to AFMC.
Communication Strategy
– Agreement to consolidate email correspondence among residents.
– Plan to invite HML to a Q&A meeting with residents.
Developer and Legal Matters
– Concerns over unfulfilled promises from Redrow regarding fee implementation.
– MP involvement and community outreach planned.
– Legal team transition noted (Redrow to Barratt Homes). Other Matters
– Prior property issues with drainage and pump maintenance charges.
Action Points:
1. Invite HML to a dedicated meeting.
2. Request itemised invoices and maintenance schedule.
3. Explore eligibility for resident directorship.
4. Begin RMC formation process.
5. Share and consolidate resident email records.
6. Seek legal clarification on obligations and Redrow’s sales pack / information supplied to prospective buyers.
